Terms of Use

Marketing 

‍We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

Promotional offers from us

‍We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased from us and you have not opted out of receiving that marketing.

Third-party marketing 

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. 

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you (where such links are available) or by contacting us at any time. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Applications may become inaccessible or not function properly. For more information about the cookies we use, please see https://veed.webflow.io/cookie-policy.

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Automated decision-making

Automated decisions are made by technological means, mostly based on algorithms subject to predefined criteria. Such automated decision-making, taken solely by technological means without any human intervention, may have legal effects or similarly significant effects on you. 

By using the Applications and/or our services, you are giving us your explicit consent to make automated decisions. If you do not consent to our making automated decisions, you must not use our Applications or services.   

The Applications may use your personal data decisions entirely or partially based on automated processes according to the purposes outlined in this privacy policy. The Applications adopt automated decision-making processes as far as necessary to enter into or perform a contract between you and us, or on the basis of your consent where consent is required by the law.

The rationale behind the automated decision-making is:

• so that we can suggest certain settings or tips when you use our services; 
  

• to enable or otherwise improve the decision-making process;
  

• to grant you fair and unbiased treatment based on consistent and uniform criteria;
  

• to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.; or
  

• to reduce the risk of your failure to meet your obligation under your contract with us. 
  

Your rights as a result of automated decision-making 

Where you are subject to automated decision-making processes, you are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken.

In particular, you would have the right to:

• obtain an explanation about any decision taken as a result of automated decision-making and express your point of view regarding such decision; 
  

• challenge such a decision by asking us to reconsider a decision or take a new decision on a different basis; or
  

• request and obtain from the Owner human intervention on such processing.
  

Please contact us if you want to find out more about the purposes, the third-party services we use which makes automated decisions (if any), and any specific rationale for automated decisions used within the Applications.

Push notifications and email notifications

The Applications may send you push notifications and we may send you email notifications to achieve the purposes outlined in this privacy policy. 

You may, in most cases, opt-out of receiving push notifications by visiting your device settings (such as the notification settings for mobile phones and then change those settings for the Applications).

Note that disabling push notifications may negatively affect your use of the Applications.

You may also, in most cases (except where we send you email notifications for the purposes set out in the table in section 4 above), opt-out of the email notifications we send by contacting us, clicking the “Unsubscribe” button at the end of our emails or by managing your communication preferences on the Applications.

1. Disclosures of your personal data
   

We may share your personal data with the parties set out below for the purposes set out in the table under the “purposes for which we will use your personal data” section above.

• Third Parties as set out in the Glossary.
  

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 
  

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

2. International transfers
   

Many of our external third parties are based outside the UK and/or the European Economic Area (“EEA”) so their processing of your personal data will involve a transfer of data outside the UK and/or the EEA. 

Whenever we transfer your personal data out of the UK and/or the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK or the European Commission (as applicable). 
  

• If we transfer your personal data to any other country which is not subject to an adequacy decision of the UK or the European Commission (as applicable) regarding an adequate level of protection of personal data, we will ensure that there is a legal basis and, if required, a relevant safeguard method for such data transfer so that your personal data are treated in a manner that is consistent with, and respects the applicable laws and regulations on data protection in the UK or the EEA (as applicable).
  

• Where we use certain service providers, we may use specific contracts approved by the UK or the European Commission (as applicable) which give personal data the same protection it has in the UK or the EEA (as applicable).  
  

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or the EEA.

3. Data security
   

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4. Data retention
   

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You can request details of our retention periods for different aspects of your personal data by contacting us. 

In some circumstances you can ask us to delete your data; see “your legal rights” section below for further information. 

Where we use universally unique identifiers (“UUID”) for analytics purposes or for storing your preferences, a UUID is generated upon your installation of our programme(s). The UUID persists between our programme’s launches and updates, but it is lost when you delete our programme. A new UUID will be generated when you reinstall our programme.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

5. Your legal rights
   

Under certain circumstances, you have rights under data protection laws in relation to your personal data. 

Broadly, you have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 
  

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 
  

• If you want us to establish the data's accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 
  

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

‍
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

INFORMATION ABOUT US AND HOW TO CONTACT US

• Who are we: We are Veed Limited (“VEED”, "we", "us" or "our" in these Terms), a company incorporated in England and Wales (with company number 11264311) and our registered office address is: 320d High Road, Benfleet, Essex, SS7 5HB, England. Our registered VAT number is GB354412222.
• How to contact us: You can contact us via the chat function available through our website (www.veed.io), or by writing to us at hello@veed.io. 

IMPORTANT INFORMATION ABOUT THESE TERMS 

• Do these Terms apply to you? Any reference to “you” or “your”, means you, an individual consumer or a business who has not entered into an “Enterprise” agreement with us, as a recipient of the Services (as defined in clause 1.1(a) below). 
• What these Terms cover? These Terms set out the agreement between you and us and apply to all dealings in respect of your access to, and use of the Services.
• Why you should read these Terms? You should read these Terms carefully before you use the Services. These Terms tell you who we are, how we will provide the Services to you, how you and we may change or end the Contract (as defined in clause 1.3 below), what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss. You should also read the [Terms of Use], [Privacy Policy] and [Cookie Policy], all of which we refer to in these Terms and shall apply to you, before you use the Services.
• How will we contact you? If we have to contact you, we will usually do so by writing to you at the email address you provided to us in your account settings. We may also contact you by telephone or by writing to you at your postal address if you have provided us with these details.
• If you do not agree to be bound by these Terms, you must not use the Services.
• "Writing" includes emails: When we use the words "writing" or "written" in these Terms, this includes emails.
  ‍

• OUR CONTRACT WITH YOU‍

On our website (Veed.io), related subdomains, and software applications (together the “Applications”), we have set out information and details relating to: 

1. various online video creation, editing, sharing and hosting services which we make available via the Applications (together the “Services”); and 
2. the fees payable for the Services which is dependent on your choice of plan among the different options as to plans available to you (“Subscription Fee”).

The Services available to you as a registered user on the Applications will vary depending on your choice of plan among the different options of plans available to you. 

2. Your subscription: When you register for an account with us to use the Services, you are subscribing to the Services. You are agreeing to these Terms by subscribing to the Services. The Services available to you and Subscription Fee (if any) applicable to your subscription are set out in the Applications. 
3. How we will accept your subscription: If no Subscription Fee is payable on your subscription, our acceptance of your subscription will take place as soon as you register for an account with us to use the Services, at which point a contract will come into existence between you and us in respect of the Services that you have subscribed to in that subscription. If a Subscription Fee is payable on your subscription, our acceptance of your subscription will take place when you have provided valid account details (including billing and contact details) and we indicate that we accept your subscription via the Applications. At the point of our accepting your subscription, a contract will come into existence between you and us in respect of the Services you have purchased from us in that subscription. Our acceptance of each subscription made is each a “Contract”.
4. If we cannot accept your subscription: If we are unable to accept your subscription, we will inform you of this either via the Applications or in writing and will not charge you for the Services. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the Subscription Fee or in the description of the Services, or for other reasons.
5. Promotional materials: Any free-sessions, demos, or advertising issued by us (including, in particular, via the Applications), and any descriptions or illustrations provided by us in relation to our business, or the Services, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. These will not form part of the Contract or have any contractual force.

• YOUR RIGHTS TO MAKE CHANGES TO YOUR SUBSCRIPTION 

We hope to accommodate as many user requests as possible but we are typically unable to accept change requests to individual subscriptions. We appreciate this may cause you to become dissatisfied with our Services. If this situation does unfortunately arise then you may want to cancel your subscription (see clause 7 below).

• WE MAY MAKE CHANGES TO OR SUSPEND OR WITHDRAW THE SERVICES

Suspension of the supply of Services: We may suspend the supply of the Services temporarily: 

1. to update and change the Applications to reflect changes in relevant laws and regulatory requirements; or 
2. to implement technical adjustments and improvements, for example to address a security threat or add functionality; or 
3. if you are paying for the Services and we have not received a payment that is due; or 
4. if you breach these Terms; or
5. if you fail to give required information to us (see clause 3.3); or
6. if you use the Services in a way that is prohibited or unacceptable (see clause 8); or
7. for other unforeseen reasons which may delay the delivery of the Services.

We aim to contact you as soon as practicable to tell you why we are suspending the supply of the Services and explain when and/or how such suspension will cease.

• Withdrawing the Services and/or terminating the Contract: We may withdraw the Services and/or terminate the Contract: 

1. if you fail to give required information to us (see clause 3.3); or
2. when we have not received your payment (see clause 4.1); or 
3.  if you use the Services in a way that is prohibited or unacceptable (see clause 8); or 
4. if you breach these Terms (see clause 10); or
5. for any other reasons specified in these Terms.

Subject to clauses 4, 8 and 10, we may write to you to let you know that we are going to stop providing the Services and/or terminate the Contract. We will let you know at least 24 (twenty-four) hours in advance of our stopping the supply of the Services and/or terminating the Contract and will refund, pro-rata (where applicable), any sums you have paid in advance for the Services in respect of the period after we end the contract. 

3. If you do not give required information to us: We may need certain information from you so that we can supply the Services to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of our asking for it, or if you give us incomplete or incorrect information, we may suspend the Services and/or terminate the Contract.
4. Interruptions and errors in the Applications: We do not guarantee that the Applications, any content contained in the Applications, or the Services delivered, will always be available or be uninterrupted or error-free. We may suspend or withdraw or restrict the availability of all or any part of the Applications, or the Services for business or operational (including technical) reasons. We aim to give you reasonable notice of any such suspension or withdrawal or restriction. 
5. No liability for Services that we cannot provide due to an event outside of our control: If any suspension, withdrawal, or restriction to the Services is pursuant to an event outside our control, we will not be liable to you for any period during which the Applications and/or the Services are not available pursuant to such an event. 

• OUR RIGHTS TO TERMINATE THE CONTRACT OR SUSPEND THE SERVICES

1. When we have not received your payment: Where we do not receive your payment as it becomes due, then without prejudice to our right to charge interest as per clause 5.5, we reserve the right at our sole discretion to suspend the supply of the Services until we have received the payment that is due to us and/or terminate the Contract without notice. 
2. What we usually do to receive your payment: We usually take payment from you using the billing information you supplied to us via the Applications. In the event such transaction fails, we usually contact you by email about the failed transaction and ask that you update your billing information via the Applications. We would usually attempt to take that payment from you again, using your then current billing information supplied to us, once a day for the next 5 days or until we receive your payment. After each failed transaction during those 5 days, we would usually contact you by email about the failed transaction and ask that you update your billing information via the Applications. 

• SUBSCRIPTION FEES, PAYMENT AND RENEWALS

1. The types of subscriptions that we offer: In addition to making certain Services available to you for free (where available), we also offer you the choice of paying for Services in accordance with the different plans available to you as set out on the Applications.
2. Where to find the Subscription Fee for the Services: The Subscription Fee for the Services (which includes Value Added Tax (VAT) if applicable) will be the price indicated when you make your subscription. We take reasonable care to ensure that the Subscription Fee for the Services advised to you is correctly reflected in the payment process. However, please see clause 5.3 for what happens if we discover an error in the Subscription Fee for Services you subscribe to.
3. What happens if the Subscription Fee or Services were conveyed incorrectly: It is always possible that, despite our best efforts, some of the Services may be incorrectly priced. If the Services’ correct price at your subscription date is higher than the price stated to you, we will contact you for your instructions before we accept your subscription. If we accept and process your subscription where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract and refund you any sums you have paid under the Contract.
4. When you must pay and how you must pay: You must pay the Subscription Fee in accordance with the payment process and payment methods made available to you on the Applications which may be provided by our processing partners. To receive the full value of the Services for your subscription, you would have to pay us in full and in advance of our supplying the Services, either monthly or annually as agreed.
5. We can charge interest if you pay late: If you do not make any payment to us by the due date, we may charge interest to you on any overdue amount at the rate of 5% a year above the base lending rate of the Bank of England current from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment, such interest to accrue and be added to the overdue amount on the 1st day of each month. You must pay us interest together with any overdue amount.
6. What to do if you have been charged incorrectly: If you think you have been charged incorrectly, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we may charge you interest on correctly invoiced sums, on the basis explained in clause 5.5, from the original due date.
7. Automatic renewals: A Subscription Fee automatically renews monthly or annually depending on the payment frequency you chose and shall continue until it is cancelled in accordance with these Terms. See clause 7 below.

• CHANGES TO A SUBSCRIPTION

1. Changes in price or length of a subscription: Subscription Fee may change. The price in place when you made your initial purchase or when your Subscription Fee last renewed will stay in effect for the duration of that subscription period (e.g. monthly or annually, as applicable), but new prices may apply to any renewals or any new subscriptions. We will give you reasonable notice of any change in the price or length of a subscription available. If you do not want to renew your subscription under any new prices or any change in the length of a subscription period, you may cancel your subscription in accordance with these Terms (see clause 7 below).
2. Changes to the Services supplied under a subscription: It may be necessary to change the Services supplied under a subscription from time to time. Should this happen, we aim to give you reasonable notice of any such changes. If you are not content with the changes, and the changes are material and not minor, you may cancel your subscription and we will refund you pro-rata (where applicable) for any unused but prepaid period of your subscription.

• HOW YOU CAN CANCEL YOUR SUBSCRIPTION

1. Tell us you want to cancel your subscription: You may cancel your subscription at any time via the Applications. If this fails for any reason please get in touch with our Customer Support team either via the chat feature in the application or send us an email at hello@veed.io.  
2. Where you are using our free Services: If you are a registered user making use of our free Services (if available), clause 7 (save for this clause 7.2) shall not be applicable. You may stop your use of the Services at any time.
3. Refunds: We are not obliged to offer refunds should you change your mind and wish to terminate the service after you have subscribed and used the Services. If you are a consumer (ie, you are using the Services for purposes which are wholly/mainly outside your trade, business, craft or profession) and you have paid for the services but have never used them (where usage includes uploading media, editing media, adding subtitles among other things) and you are still within the first 14 days of your subscription, if you have changed your mind and you cancelled your subscription via the Applications as described in clause 7.1, or sent us your completed cancellation form (see Schedule 1) to hello@veed.io, we will refund you in full for the applicable Services under your subscription. Note the following when exercising your right to change your mind as a consumer: 
   you do not have a right to change your mind once we have supplied you with the Services (i.e. you have used the Services), even if the 14 day period is still running; and 
   if you cancel your subscription, during the 14 day period, after we have started supplying the Services (i.e. you have used the Services), any Subscription fee paid or payable remains paid or payable and you will not be entitled to any refund for the applicable Services under your subscription.  ‍
4. Cancellation of renewals: A subscription to Services may be cancelled at any time prior to two (2) business days before the applicable renewal date and your subscription will expire at the end of the applicable subscription period. You may continue to benefit from the Services up until that date. If you do not cancel your subscription prior to two (2) business days before your renewal date, we will renew your subscription per your last subscription and it will expire at the end of that following subscription period. Subject to clause 5.3, cancellations of subscriptions are not eligible for a refund unless otherwise specified in these Terms. Following cancellation, you can remain a registered user and continue to use our free Services (if available).

• ACCEPTABLE USE

What happens if you use the Services in a way that is prohibited: Notwithstanding any other clauses in these Terms, failure by you to comply with our [Terms of Use], constitutes a material breach of these Terms and may result in the immediate, temporary, or permanent suspension of the Services or termination of Contract. In the event of such suspension or termination, no refund will be available to you and we will not be liable to you for any fees paid by you in respect of Services paid for but not received.

• PROPRIETARY RIGHTS

1. You acknowledge and agree that we and/or our licensors own intellectual property rights in original work in the Applications and the Services. Except as expressly stated in these Terms, we do not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trade marks (whether registered or unregistered), or any other rights or licences in respect of the Applications or the Services. 
2. We confirm that we control any intellectual property rights in relation to the Applications and the Services that pursuant to which any grants of rights to you is expressly made under these Terms. 
3. Subject to our [Terms of Use], you may share different types of video content with us when you make use of the Services. You have sole responsibility for such content. You must own, or have the right or permission to submit and share, such content, and you grant us a non-exclusive, irrevocable, royalty-free, worldwide licence to reproduce and use such content.

• WE MAY END YOUR RIGHTS TO USE THE SERVICES AND/OR TERMINATE THE CONTRACT IF YOU BREACH THESE TERMS

1. Notwithstanding any other clauses in these Terms, we may end your rights to use the Services and/or terminate the Contract at any time if you have breached these Terms. 
2. If we end your rights to use the Services and/or terminate the Contract: 

you must stop all activities authorised by these Terms, including your use of the free (if available) and/or paid Services accessed via the Applications unless we tell you otherwise; 

we may disable your registration account with us and we shall have no liability to you in relation to any content stored or accessed by you via your account (as applicable); 

1. no refund will be available to you and we will not be liable to you for any fees paid by you in respect of Services paid for but not received; and
2. all sums due and owing to us shall be immediately paid by you to us. 

• OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

This section of the Terms is important. Please take your time and read it carefully before you agree to these Terms.    

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so: This includes any liability on our part for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your statutory rights in relation to the Services.
• You agree and accept that the Services are provided on an "as-is" basis and your use of the Services is at your own risk: We cannot and do not guarantee the accuracy or completeness of the Services or of any content, information or documentation contained in or shared or received via the Services and you rely on the Services at your own risk.  
• We are responsible to you for foreseeable direct loss and damage caused by us: If we fail to comply with these Terms, we are responsible for direct loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is indirect or not foreseeable. Loss or damage is indirect if the act or omission on our part was not the proximate cause of that loss or damage. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time you accepted the Terms, both we and you knew it might happen. In particular, we shall not be liable for indirect loss or damage including:

1. loss of profits, sales, business, or revenue;
2. business interruption;
3. loss of anticipated savings;
4. loss of business opportunity, goodwill, or reputation; or
5. any indirect or consequential loss or damage.

• When we are liable for damage caused by defective digital content: If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow user instructions or to have in place the minimum system requirements advised by us.
• Our liability is limited: Except as specified in clause 11.1, our liability to you for breach of these terms or on any other basis is limited to the Subscription Fee you paid under the Contract. Where you only use our free Services (if available) and therefore paid no Subscription Fee under the Contract, our liability to you for breach of these terms or on any other basis (save as specified in clause 11.1) is limited to £0. 

• HOW WE MAY USE YOUR PERSONAL INFORMATION

1. How we will use your personal information: We will only use your personal information as set out in our [Privacy Policy] and our [Cookie Policy]. 
2. Please be aware that internet transmissions are never completely private or secure and that any message, document, or information you send using the Services may be read or intercepted by others, even if there is a special notice that a particular transmission is, or that parts of the Services are stated as being, encrypted. 

• GENERAL TERMS

1. We reserve the right to amend these Terms and any Contracts between you and us: We reserve the right to amend these Terms and any Contracts between you and us by giving you advance written notice. 
2. We may transfer any Contracts between you and us to someone else: We may transfer our rights and obligations under these Terms and Contracts between you and Us to another organisation. We aim to tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
3. You need our consent to transfer your rights to someone else: You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
4. Nobody else has any rights under these Terms and any Contracts: These Terms and any Contracts between you and us do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms. 
5. If a court finds any part of these Terms or any Contracts unlawful, the rest will continue in force: Each of the clauses of these Terms or any Contracts between you and us operates separately. If any Court or relevant authority decides that any of them is unlawful, the remaining clauses will remain in full force and effect.
6. Even if we delay in enforcing these Terms or any Contract, we can still enforce these later: Even if we delay in enforcing these Terms or any Contracts between you and us, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms or any Contracts between you and us, or if we delay in taking steps against you in respect of your breaches, that will not prevent us taking steps against you at a later date. 
7. Which country's laws apply to these Terms or any Contract, and to any disputes between us: These Terms or any Contracts between you and us, their subject matter and their formation are governed by the laws of England and Wales. You and we both agree that the Courts of England and Wales will have the exclusive jurisdiction, except that if you are our customer personally as an individual consumer and a resident of Scotland you may also bring legal proceedings in Scotland, and if you are a resident in Northern Ireland you may also bring legal proceedings in Northern Ireland.

SCHEDULE 1

MODEL CANCELLATION FORM 

You will have to complete and return this form to us by email (to hello@veed.io) if you wish to cancel your subscription.

To: Veed Limited

Email: hello@veed.io

I hereby give notice that I cancel my contract of sale of the following services: 

[INSERT THE SUBSCRIPTIONS THAT YOU WOULD NOW LIKE TO CANCEL]

The subscriptions above were subscribed on [INSERT DATE] by: 

[INSERT YOUR NAME]

[INSERT YOUR ADDRESS]

[SIGN OFF WITH YOUR NAME]

[INSERT DATE OF YOUR SENDING THIS FORM TO US]

TERMS LAST UPDATED  ON: 02/11/2021

This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Application uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.

In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information – such as the presence of other Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Application and delivery of the Service

This Application uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Other activities involving the use of Trackers

Basic interactions & functionalities

This Application uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Drift Widget (Drift.com, Inc.)

The Drift Widget is a service for interacting with the Drift live chat platform provided by Drift.com, Inc.

Personal Data processed: Cookies, Data communicated while using the service, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: United States – Privacy Policy.

Experience enhancement

This Application uses Trackers to provide a personalized user experience by improving the quality of preference management options, and by enabling interaction with external networks and platforms.

Interaction with external social networks and platforms

This type of service allows interaction with social networks or other external platforms directly from the pages of this Application.
The interaction and information obtained through this Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on this Application isn’t being connected back to the User’s profile.

Twitter Tweet button and social widgets (Twitter, Inc.)

The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

Measurement

This Application uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics

Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.

Google Analytics Demographics and Interests reports

Google Analytics Demographics and Interests reports is a Google Advertising Reporting feature that makes available demographic and interests Data inside Google Analytics for this Application (demographics means age and gender Data).

Users can opt out of Google's use of cookies by visiting Google's Ads Settings.

Personal Data processed: Cookies and unique device identifiers for advertising (Google Advertiser ID or IDFA, for example).

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.

MixPanel (MixPanel)

MixPanel is an analytics service provided by Mixpanel Inc.

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

Analytics services managed directly by this Application

The services contained in this section allow the Owner to collect and manage analytics through the use of first-party Trackers.

Analytics collected directly (this Application)

This Application uses an internal analytics system that does not involve third parties.

Personal Data processed: Cookies and Usage Data.

Anonymized analytics services

The services contained in this section allow the Owner, through the use of third-party Trackers, to collect and manage analytics in an anonymized form.

Google Analytics with anonymized IP

Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data processed: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences and withdraw their consent via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Internet Explorer
• Microsoft Edge
• Brave
• Opera

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

Owner and Data Controller

Timur Mamedov

VEED LIMITED, 136 High Holborn, Holborn, London WC1V 6PX

Owner contact email: t@veed.io

Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.

VEED uses subcontractors to provide infrastructure and services to support our apps. As such certain information is processed by the subcontractors. In order to meet our data security and privacy policy standards we require all subcontractors to meet the same or similar standards where possible. By using our apps you agree to the use of subcontractors and their sub-processing of data. The subcontractors/sub-processors which the data importer uses from time to time are listed below. This list will be updated from time to time as the needs of the business change but we will always endeavour to maintain the same or higher security and privacy standards.

We also engage professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. And we are regulated by various authorities and public entities that require reporting of processing activities in certain circumstances. 

HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

Introduction

Veed Limited (“Veed”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website(s) (including subdomains of our website(s) and websites through which we make our services available) and/or our applications for mobile, tablet, desktop, browser and other smart device systems (“Applications”) (regardless of where you visit it from) and use our services, and tell you about your privacy rights and how the law protects you. 

By using the Applications or our services, you agree to be bound by this privacy policy and that we proceed to the processing of personal data on the terms outlined below.

The Privacy Policy last updated on: 02/11/2021

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. Important information and who we are
   

Purpose of this privacy policy

This privacy policy aims to give you information on how Veed collects and processes your personal data through your use of the Applications and our services, including any data you may provide through the Applications (for example, when you chat with us on our “support chat” function available through our website (www.veed.io)), create an account with us, purchase a service or upload and edit audio or video files. 

The Applications are not intended for children and we do not knowingly collect data relating to children. 

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. 
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Controller

Veed Limited (collectively referred to as “Veed”, "we", "us" or "our" in this privacy policy) is the controller and responsible for your personal data, except where we process your personal data because you use our services as a result of your relationship with a customer who we supply our services to (for example, if you use our services as a result of your being our customer’s employee or client). 

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below. 

Where we process your personal data because you use our services as a result of your relationship with a customer who we supply our services to, we are not the data controller as we would be processing personal data on behalf of our customer as a data processor.  

Where we are processing your personal data on behalf of our customer, the privacy policy that you should be referring to would be our customer’s privacy policy. Our customer’s privacy policy should inform you as to how your personal data will be processed. 
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Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Full name of legal entity: Veed Limited

Email address: hello@veed.io

Postal address: 320d High Road, Benfleet, Essex, England, SS7 5HB 

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 
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Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. Historic versions (if any) can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
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Third-party links

The Applications may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave the Applications, we encourage you to read the privacy policy of every website you visit.

2. The personal data we collect about you
   

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and visual and/or audio identifiers.
  

• Contact Data includes billing address, email address and telephone numbers.
  

• Financial Data includes bank account and payment card details.
  

• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, other technology on the devices you use to access the Applications, and information in or about the audio or video files you provide (including metadata), such as the location of a video or the date it was created. 
  

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  
  

• Usage Data includes information about how you use the Applications and services. 
  

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not ask you for any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we ask you for any information about criminal convictions and offences.  

You may choose to provide us with Special Categories of Personal Data through your uploading of video or audio files or other data on to the Applications. Where you provide us with such Special Categories of Personal Data, you are giving us your explicit consent to process such data about you to the extent permitted by the UK and/or EU data protection regime (as applicable). Where you provide us with such Special Categories of Personal Data about persons other than yourself, you must obtain each of their explicit written consent for us to process their Special Categories of Personal Data to the extent permitted by the UK and/or EU data protection regime (as applicable) and in accordance with this privacy policy. Their explicit written consent which you obtain must be supplied to us on our request. If a person does not give explicit written consent to our processing their Special Categories of Personal Data, then their Special Categories of Personal Data must not be supplied to us. That is to say, you must not upload video or audio files containing Special Categories of Personal Data of anyone who you have not obtained explicit written consent from. 

Special Categories of Personal Data are subject to special protections under the UK and/or the EU data protection regime (as applicable).  
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If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time. 

3. How is your personal data collected?
   

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  

• apply for our services;
• upload audio or video files on the Applications; 
• create an account on the Applications;
• subscribe to our service or publications; 
• request marketing to be sent to you;
• enter a survey; or
• give us feedback or contact us. 
  

• Automated technologies or interactions. As you interact with the Applications, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://veed.webflow.io/cookie-policy for further details.
  

• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: 
  

• Technical Data from the following parties:
  

1. analytics providers; 
2. advertising networks; and
3. search information providers.
   

• Contact, Financial and Transaction Data from providers of technical and payment services.
  

• Identity and Contact Data from data brokers or aggregators.
  

• Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.
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4. How we use your personal data
   

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
  

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  

• Where we need to comply with a legal obligation.
  

The types of lawful bases that we will rely on to process your personal data is set out in the Glossary.

Generally, we do not rely on consent as a legal basis for processing your personal data, save for the processing of Special Categories of Personal Data (where applicable) and our making automated decisions (where applicable), although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
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Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.